Never again!!
Reservation # E-2031472
We are now the fourth day of the 5 days Canadian Rockies mountains tour , I write to give up the tour now and complain the ridiculous arrangement of the itinerary.
As I thought that you are the leading ..and professional travel agency among the industry and now we are very disappointed.
We have the following complaint:
1) Almost everyday we need to spend at least six hours travelling to and fro the same highways for the same repeated starting points as to go to the destinations that are within two hours drives in distance.
Supposedly it should be a circuit route arranged.
2) One of my family member is 84 years old lady. No any appropriate advice from your so called TOUR4FUN experts office was given and we need to give up the tour on the last day after four days torture.please refer the follows:
3) The lunch time everyday is less then one hours everyday which is not make sense (including getting off from the coach, finding restaurant, order and waitOMG for the food, getting back to coach)
Moreover, we pay extra money to book 2 rooms for three people for including the 80+ old lady and myself 60 years old, our rooms were assigned far far away (like today rooms one at fifth and the other at third floor ) that we could not take care of each other.
We found that some of the other members like us is planning to complain. That means that we are not the only people not satisfying the false arrangements.
Please refund whole or portion of the money for our time loss or any compensation we should deserved.
As a responsible company, I wish that you will face the matters seriously.
A tired passengerRead full review
Totally disappointing. They will not responds your emails on time. Once you hit their land line number then they will start excuses and strangely they are not know how to take care of customer and strangely they will over change for small t..hing even so at end you will say it was my big mistake to book trip through them. This is booking company and real tour company is different and coordination become so difficultRead full review
Very easy transition. Jeremy was an excellent tour guide. He was a great at interpreting for us and very informative. He made sure we stayed on schedule and we got everything done in a timely manner.
dopo 30 minuti dalla partenza è scoppiata una gomma del bus (?). invece di richiedere un bus sostitutivo è stato richiesto il soccorso stradale per sostituire la gomma sul posto con attesa di circa 3 ore. per evitare un rientro a tarda se..ra tutti i partecipanti hanno deciso di limitare il tour alla visita delle cascate e della torre panoramica. quindi 12 ore fuori per sole due di attività. soldi buttati (eccetto per le bellissime cascate!)Read full review
Far too rushed. No time to look at the place it self
The lunch venue food was very poor. Plus I didnt know it was compulsory to do IMAX theatre the tour guide said one price to cover all plus 15,$ for her. When I didnt want to do that or g..o to her choice of restaurant.there was no other option you had to.Read full review
The trip is bit tight in the morning but nothing really exciting for the afternoon.
I have to say the buffet at 17 CAD is the worst Chinese buffet I have ever had. There's nothing to eat! Definitely not worth the price. The environment is p..oor! I have joined other day trips in Canada while lunch buffet at the same price is much better than this oneRead full review
Los lugares que conocí, fueron increibles, pero el tour medio chafa, para empezar, yo lo compre para que mi tour fuera en inglés y oh, sorpresa, el 99% de las personas eran de China, el idioma que 90% se hablo, fue Chino.
La guía turist..ica IRIS, fue grosera cuando le pedía que hablara en ingles, el tour lo dio 90% en Chino y 10% en ingles porque yo le preguntaba.
MALA EXPERIENCIA CON TOURS4FUN!Read full review
The itinerary was well organized for a day tour - time was not too tight for each spot. The tour guide, Mr. Steven, was helpful and responsible. Just one thing we felt uncomfortably was the smell on the bus. We guess it was from people' bre..ath/body and stuff. Anyway, that was not the tour's fault but may take this as a recommendation to improve the airflow on the bus for further trips. Thanks for making a great trip for us.Read full review
The itinerary was well organized for a day tour - time was not too tight for each spot. The tour guide, Mr. Steven, was helpful and responsible. Just one thing we felt uncomfortably was the smell on the bus. We guess it was from people' bre..ath/body and stuff. Anyway, that was not the tour's fault but may take this as a recommendation to improve the airflow on the bus for further trips. Thanks for making a great trip for us.Read full review